Health workers rely on positive non-verbal communication to show care for their patients: close physical proximity, touch, head nodding, smiling, open body language and a focused eye gaze. It’s such an important part of the work they do, that the world’s largest nursing body, the UK’s Royal College of Nursing, has a section of…
Read MoreHow Masks Hinder Politeness
Now that everyone is wearing masks, we have to understand that we lose a major portion of the entire communication package when interacting with each other. This is significant considering that 65-95% of messages are communicated nonverbally. However despite this loss, it is still possible to pick up cues in the face, which we covered…
Read MoreEmotional Consequences of Digital Communication
Several weeks ago, we published a blog on how the recent shift from in-person to digital communication has changed the way we read people and their body language. We discussed how humans did not evolve to do 2-dimensional communication and that there are drastic differences in the nonverbal messages we receive in real-life versus digitally.…
Read MoreHow to Read Facial Expressions of Emotion when People are Wearing Masks
How can we read facial expressions of emotion, even when people are wearing masks? It is true that when people wear masks, the amount of visual cues that we have (the observable surface of the face) is greatly reduced. But not all masks are created equal. Some cover the entire mouth and lip area while…
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